Just a Few of the Topics Covered in Worldwide Phone Pops' Seminars for Fixed Operations and Managers

Note:  All Fixed Operations training is conducted in two separate yet identical seminars...allowing us to train 1/2 of your people in each meeting.  We don't take everyone away from customers at the same time!

Service Advisors              Maximize customer appointments from the phones

Advanced techniques to avoid diagnosing customer's vehicles over the phone...even with pushy customers

Upsell each R.O. written, both on the drive and after the vehicle has been inspected by the technician

How to better compete with independent shops who charge substantially less for labor and parts

Handle price grinders using a non-confrontational approach

Parts Counter                    Turn Parts people into "Salespeople"

How to avoid loosing the sale when you don't have it in stock

Capture missing service business by getting more retail parts callers talking to service advisors

Body Shop                          Selling the FREE estimate in a whole new way

Benefit selling by estimators...especially with cash customers

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Worldwide Phone Pops, LLC · 299 West Hillcrest Drive · Suite 116 · Thousand Oaks, CA 91360 · 800-746-6376

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Telephone Profit Center    Scott Williams    Phone Pops    Phone Up    Worldwide Phone Pops    Phone Pops                                                                                            sbl