Just a Few of the Topics Covered in Worldwide Phone Pops' Seminars for Receptionists and Cashiers

Note:  All  receptionist and cashier training is conducted in two separate yet identical seminars...allowing us to train 1/2 of your people in each meeting.  We don't take everyone away from customers at the same time!

Receptionists                How to answer with the right greeting that gets the customer to the right department as fast as possible

Knowing what customer questions to answer...and which ones to direct to other departments

Handling unfriendly (and even downright upset) customers

What to do when the customer demands to talk to people who don't answer their phones

How to operate as the "air traffic controller" of the dealership's incoming calls

Cashiers                              Understanding dealership payment policies to avoid "unpleasant consequences" (ranging from poor C.S.I. to customer litigation)

Reducing the amount of customers who pick up the vehicle and say: "Why is the bill so high?"

Working with the service department to better assist callers when the advisors are not available

[ Home ] [ Up ]

Worldwide Phone Pops, LLC · 299 West Hillcrest Drive · Suite 116 · Thousand Oaks, CA 91360 · 800-746-6376

Worldwide Phone Pops    Phone Pops    Phone Ups    Automotive Telephone Training    Mystery Shopping
Telephone Profit Center    Scott Williams    Phone Pops    Phone Up    Worldwide Phone Pops    Phone Pops                                                                                            sbl