Just
a Few of the Topics Covered in Worldwide Phone Pops' Seminars for Salespeople
and Sales
Managers
Phone
Numbers
- Right
and wrong ways to ask for a number
- Which
phone number to always ask for
- What to do
when customers object to giving a number
Setting
Appointments
- Why the word “appointment” shouldn’t be used
- The only
two reasons to invite the customer in
- Fallback
positions when the customer won’t commit
Used
Vehicles
- Handling the ad call on a used car that’s been sold
- Making your vehicles sound more appealing than others
New
Vehicles
- Handling color specific buyers (when you don’t have it)
- Price
comparison shoppers – why you want their business
Trades
- Avoiding the trap of quoting values or ranges
- Using the
trade to your advantage (when others aren’t)
Financing
&
Rates
- Using third-party techniques that avoid confrontation
- Telling bad credit customers what they want to hear
- How not to
quote numbers that others will beat
And
Even…
- Dealing with the “Internet – Invoice” shopper
- Getting
customers back in the front door after walk-outs
- Overcoming
every possible objection on the phone
