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”We
need the training.
. .
so what
exactly
do you
cover?”
Our Telephone Training Seminars have been constantly refined since 1982
to be compatible with any dealership’s selling system.
Over 37% of our content has been revised in just the last two years
alone! We cover absolutely every aspect of how to handle the incoming call, from the first words spoken by each employee to getting the customer in and everything in between. For
specific content on each of our seminars, click any department:
Why
‘Scripts’ Don’t Work on the Telephone… What
do people hate most? Somebody
sticking a ‘script’ in their hand and saying:
“Here,
go read this over the phone to a customer”.
The words are rarely comfortable for them to use…so people simply end
up not using them. Worse, a
pre-formatted call script (i.e., a sequential list of questions & answers)
is completely useless when the customer gets ‘off script’ (and they
usually do). …and
Why Customized ‘Word Tracks’ Do! Our
seminars have evolved into highly interactive workshops where we coach your
people how to write successful ‘word tracks’ in language that is comfortable
for them to actually use on the phone. Now
they sound natural and look forward to taking calls!
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Worldwide Phone Pops, LLC · 299 West Hillcrest Drive · Suite 116 · Thousand Oaks, CA 91360 · 800-746-6376 Worldwide Phone Pops Phone
Pops Phone Ups Automotive Telephone Training Mystery
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