About Worldwide Phone Pops, a Car Dealership Phone Call Training Company

Worldwide Phone Pops was started as “Phone Pops” in Huntington Beach, CA in 1982 by Jerry Williams, a former new car dealer. Jerry saw a gaping hole in dealership training on incoming phone calls in all departments, and soon expanded the company throughout the southwest USA.

Worldwide Phone Pops Provides Telephone Skills Training and Mystery Shopping for Car Dealerships Nationwide

In 1992, his son Scott left active duty as a U.S. Air Force officer to join the Phone Pops and market our North American expansion. In 1994, the company name was changed to Worldwide Phone Pops to reflect its growth.

By 1998, the company had trained or mystery shopped its 10,000th dealership.

In 2004, Scott took over the reins of the company and reorganized it as Worldwide Phone Pops, LLC. After celebrating its 25th anniversary in 2007, we look forward to the next 25 years and beyond.

Worldwide Phone Pops At a Glance